IMPORTANT: READ BEFORE USING

This is a binding legal agreement. HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zahena, S.A., reserves the right to change it at any time without notice and such changes will become effective immediately; hence we recommend that you read it periodically. By using, viewing, transmitting, storing, receiving and/or otherwise utilizing this web site and/or its contents in any way, you have agreed to each and all of the Terms and Conditions listed below and any other policy or terms provided in this WEB SITE. If you do not agree to this Agreement of Terms and Conditions, click here to leave this WEB SITE, do not use this WEB SITE. Please print and retain a copy of this agreement. All the technical expressions used in these Terms and Conditions that are not expressly defined herein shall be construed in line with their use on the Internet, on the World Wide Web, and in the telecommunications industry.

GENERAL

The headings and subheadings contained in these Terms and Conditions are exclusively for the user's convenience and have no legal or contractual effect. Accessing the hardrockhotelpuntacana.com, hardrockhotelpuntacana.hoteltreats.com web site and/or the contents thereof might be illegal for certain persons or in certain countries. Users accessing the hardrockhotelpuntacana.com web site do so at their own risk and are responsible for complying with the laws of the jurisdiction where they are located. HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zahena, S.A., failure to exercise its rights, or its delay in doing so, shall not be construed as a waiver by HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zahena, S.A., of its right to exercise or enforce the legal actions or remedies that might correspond to any actual or future right. The partial exercise on behalf of HARD ROCK PUNTA CANA of any right, action or remedy under these Terms and Conditions shall not prevent the subsequent full exercise thereof. The tolerance on behalf of HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zahena, S.A., of any breach to these Terms and Conditions on one occasion shall not constitute or imply a tolerance of a subsequent breach.

COPYRIGHT

"HARD ROCK" are trademarks of services and/or products that are either registered or are being registered before the proper authorities (henceforth the "trademarks") owned by "HARD ROCK LIMITED", a "JERSEY CHANNEL ISLAND CORPORATION" and its affiliates (henceforth " HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zahena, S.A."). HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zahena, S.A. is a trademark, logotype, and registered trade name describing all its subsidiary companies and related companies or entities, involved in the hotel business around the world. HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zahena, S.A., considers its compilation of links to Internet resources, the description of those resources and the information contained within the HARD ROCK HOTEL & CASINO PUNTA CANA WEB SITE ("WEB SITE" or "hardrockhotelpuntacana.com web site") to be copyrighted material. You are not authorized to copy, reproduce either physically or logically, or modify any portion of HARD ROCK HOTEL & CASINO PUNTA CANA WEB SITE without the prior written authorization of HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A.

The name of HARD ROCK HOTEL & CASINO PUNTA CANA and its Trademarks, patents and copyright material may not be used in advertising or publicity without specific, prior, written permission of HARD ROCK HOTEL & CASINO PUNTA.

HARD ROCK HOTEL & CASINO PUNTA CANA / Inversiones Zahena, S.A., reserves the right to bring any civil, criminal or administrative action or any other action, arising from the improper or unauthorized use of this WEB SITE, including for infringement of its trademarks.

AGE

Minors are not permitted to use this WEBSITE. By using this WEB SITE, you acknowledge and agree that you are an adult in the jurisdiction of your location. Parents, guardians or any adult who is responsible of overlooking the acts of a minor will be held liable for any of such minor's acts resulting in any damage or loss caused by the use of this WEB SITE to HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., or to any Third Party.

User login details

If you register for an account with our website, you will be asked to provide your email address and choose a password. Your email address must not be liable to mislead and must comply with the content rules set out in Section 21; you must not use your account for or in connection with the impersonation of any person. You must notify us in writing immediately if you become aware of any disclosure of your password. You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

Cancellation and suspension of account

We may:

(a) suspend your account;

(b) cancel your account; and/or

(c) edit your account details,

at any time in our sole discretion without notice or explanation, providing that if we cancel any services you have paid for and you have not breached these terms and conditions, we will refund to you a pro rata amount of your payment, such amount to be calculated by us using any reasonable methodology.

Reviews

We publish reviews of products and services on our website. Reviewers are or may be independent from us; accordingly, reviews published on our website do not necessarily reflect our views and opinions. You acknowledge that reviews published on our website may be out of date, biased, partial, misleading and/or inaccurate. You should not rely upon reviews published on our website to make decisions or determine courses of action, and you should conduct your own research before making a decision or embarking upon a course of action. Subject to Section 25.1, we will not be liable to you for any loss or damage arising from any reliance you may place on any review published on the website.

You agree to the publication of reviews relating to you and your business, by others, on our website; you acknowledge that such reviews may be critical or defamatory or otherwise unlawful; and, subject to Section 25.1, you agree that you will not hold us liable in respect of any such reviews, irrespective of whether we are aware or ought to have been aware of such reviews.

The buying and selling process

You agree that a contract for the purchase and supply of a service or services will come into force between you and another registered website user, and accordingly that you commit to purchasing or supplying the relevant service or services, in the following circumstances:

(a) a buyer must add the services he or she wishes to purchase to the shopping cart, and then proceed to the checkout;

(b) if the buyer is a new user, he or she must create a buyer account with the website and log in; otherwise, the buyer must enter his or her login details;

(c) before continuing with the payment the buyer must review and agree to the terms of the appointed payment service provider (SABRE).

(d) the buyer will be transferred to the service of the appointed payment service provider (MANGOPAY SA), and the payment service provider will handle the buyer's payment to the service provider; buyers must submit payment in full via credit or debit card;

(e) the website will then send to the buyer an automatically generated acknowledgment of payment; 

(f) once the payment has been processed, you will be sent an order confirmation, at which point the order will become a binding contract between the service provider and the buyer.

OWNERSHIP AND RESTRICTIONS ON USE

This WEB SITE is owned and operated by HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., its subsidiaries and related companies or entities. All materials contained in this WEB SITE are the copyrighted property of HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A. No material from the HARDROCKHOTELPUNTACANA.COM web site or any WEB SITE owned, operated, licensed or controlled by HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., may be copied, reproduced either physically or logically, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials from this web site onto any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., copyright and other proprietary rights provided that any offer or fee announced in such saved file shall not be considered as an offer or fee by HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., since such offers or fees may vary from time to time. For purposes of these terms, the use of any such material on any other Web site or computer network environment is expressly prohibited.

HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., owns all right, title and interest in and to all Trademarks in this WEB SITE. To the extent this WEB SITE provides interactive capabilities that allow you to submit information or data on the WEB SITE, you expressly acknowledge you may not upload to, distribute through, or otherwise publish through the HARDROCKHOTELPUNTACANA.COM, HARDROCKHOTELPUNTACANA.HOTELTREATS.COM web site any content which is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable that would constitute or encourage an administrative or criminal offense, violate the rights of any party, or that would otherwise give rise to liability or violates any law. By uploading or submitting any lawful materials to us, you automatically grant (or warrant that the owner of such rights has expressly granted) us a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and create derivative works from and distribute such materials or incorporate such materials in any manner.

LIABILITY DISCLAIMER

You agree that your use of this WEB SITE is at your sole risk. The materials in this WEB SITE are provided "as is" and without warranties of any kind either expresses or implied. To the extent permissible pursuant to applicable law, HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this WEB SITE or the server that makes it available are free of viruses or other harmful components. HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., does not warrant or make any representations regarding the use or the results of the use of the materials in this WEB SITE in terms of their correctness, accuracy, reliability, or otherwise. You (and not HARD ROCK PUNTA CANA) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of this WEB SITE, you warrant to HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., that you will not use this WEB SITE for any purpose that is unlawful or prohibited by these terms, conditions, and notices. In case you submit any unlawful, prohibited, or offensive material or content to the WEB SITE any liability or damages arising from such action shall be your sole responsibility.

LIMITATION OF LIABILITY

Under no circumstances, including, but not limited to, negligence, shall HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., be liable for any direct, indirect, punitive, special or consequential damages or objective civil liability (responsabilidad civil objetiva) or any personal damage (daño moral) that result from the use of, or the inability to use, the materials and contents in this WEB SITE, even if HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A.,  authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., total liability to you for all damages, losses, and causes of action, whether in contract, tort (including, but not limited to, negligence), or otherwise, exceed the amount paid by you, if any, for accessing this WEB SITE.

IDEA SUBMISSION

HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., policy is not to accept unsolicited ideas about marketing, advertising or products. Please do not submit to the WEB SITE any material or ideas, including creative material of any kind. In case you send any material or content to the WEB SITE any liability or damages arising from such action shall be your sole responsibility.

CURRENCY CONVERSION

Currency rates are based on publicly available sources and should be used as guidelines only. Room rates are guaranteed only in US Dollars. Currency quotes are not updated every day. The currency information supplied by this WEB SITE is believed to be accurate, but HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., does not warrant or guarantee such accuracy.

LINKS TO THIRD-PARTY SITES

Links to other sites we think may be of interest to you are provided solely for your convenience. By providing these links, we are not endorsing, sponsoring or recommending such sites or the materials disseminated by or services provided by them, and are not responsible for the materials and content, at or related to or from any other site.

USER RIGHTS

Users have the following rights:

  • Confidentiality: HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., shall not provide the user's information to any third party outside of any transaction that user carries on in this WEB SITE, subject to the provisions set forth in the PRIVACY POLICY section herein.
  • Security: HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., makes its best effort to provide administrative, technical, and physical security for the WEB SITE pursuant to section 19 of the Federal Act for Protection of Personal Data in Possession of Private Entities (Ley Federal de Proteccion de Datos Personales en Poder de Particulares). However, HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., is not responsible for any breach of security that affects or may affect the user of the WEBSITE in any manner. You enter the website at your own risk.
  • Inquiries: Any term or condition provided herein or any offer, notice, fee or price may be clarified and explained to the user in the phone number and address provided below.
  • Options: Users are entitled to choose the quantity and quality of the products and services provided by HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A. However the products and services of HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., are provided "as is" therefore such products and services are subject to quantity or quality availability and business capacity, including but not limited to hotel capacity and traveling season's fees.

By supplying your cell phone number you agree to receive SMS and MMS messages on your mobile phone, including messages regarding services and promotions. Third parties who provide services such as text messaging or SMS or MMS delivery on our behalf may also access your personal information to provide those services. These third parties will be contractually bound to treat your information in accordance with our applicable privacy policies. You may choose to opt out of receiving SMS and MMS messages from us at anytime by responding to the SMS or MMS message with the word "STOP" or by sending us an email at info@hardrockhotelpuntacana.com.

MODIFICATION OF TERMS

HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., reserves the right to change, modify, add, or remove portions of these terms at any time at our discretion. You may check these terms periodically for changes. By entering the hardrockhotelpuntacana.com web site means you accept those changes.

TERMINATION

These terms are effective until terminated by HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., for any reason, with or without notice. Upon termination, you must destroy all materials obtained from this WEB SITE and any and all other HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., Web Site(s) and all copies thereof, whether made under the terms of these terms or otherwise.

JURISDICTION

This WEB SITE is controlled and operated by HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., from its offices within the State of Quintana Roo, United States of Mexico. HARD ROCK HOTEL & CASINO PUNTA CANA/ Inversiones Zahena, S.A., makes no representation that materials in this web site are appropriate or available for use in other locations. These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Quintana Roo, United States of Mexico, without giving effect to any principles or legislation of conflicts of law, and you accept this by using this web site.

VENUE

Any disputes arising out of or related to this WEB SITE shall be governed by and construed and enforced in the courts located in the City of Cancun, State of Quintana Roo, United States of Mexico. Hence you expressly waive any other jurisdiction or forum that you might be entitled to for any reason. If any provision of this document of Terms and Conditions is unlawful, void, or unenforceable, that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

This document of Terms and Conditions is the entire agreement between the parties. For inquiries regarding this document of Notification of Terms and Conditions, contact:

 

Hard Rock Hotel & Casino Punta Cana
Information Technologies
Blvd Kukulcan km 14.5 Zona Hotelera
Int. Hard Rock Hotel Cancun
Cancun, Quintana Roo 77500 Mexico
TEL. 011-52(998)8813600
FAX. 011-52(998)8813601
E-mail: info@hardrockhotelpuntacana.com